Customer Service:

(800) 421-5830
customerservice@mkdiamond.com


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Distribution Sales Policy

The MK Diamond Products line is sold through authorized Distributors established on a market-oriented basis. Distributors are firms that have been selected by MK Diamond Products to represent MK Diamond Products’ equipment and blades and who actively promote and sell MK Diamond Products’ line or products. Distributors are responsible for stocking a sufficient quantity and assortment of equipment and blades to properly service their specific market. MK Diamond Products reserves the right to terminate a Distributor at any time.

TERMS OF SALE
All sales will be at prices, discounts and rebates in effect as established by MK Diamond Products. Any inconsistent provisions contained in any purchase order or release issued by a Distributor will not apply unless expressly accepted by MK Diamond Products in writing. All prices in U.S. dollars.

CREDIT POLICY
All accounts must furnish satisfactory credit references and financial information. Payment history will be considered in credit decisions regarding current Distributors. All discrepancies must be reported within 90 days of invoice date. No orders will be shipped to delinquent accounts.

DISTRIBUTOR FREIGHT POLICY

  • General Freight Policy MK Diamond will prepay freight (ground shipment) for a single order of least $1,500 value (comprised of either equipment and/or diamond blades and/or parts/accessories) to one location within the continental United States. All shipments must be made to the distributor's place of business.

For all other equipment orders, freight is prepaid and added to the invoice.

  • Diamond Blades: MK Diamond will prepay freight (a single ground parcel shipment only) for a single diamond blade order of at least $500 value, to one location within the continental United States. All shipments must be made to the distributor's place of business.

For all other diamond blade orders, freight is prepaid and added to the invoice.

  • Parts, Accessories and Miscellaneous Items: Freight is prepaid and added to the invoice.
  • Block Saws: FOB factory for MK-5000 series block saws.
  • Large Concrete Saws: FOB factory for MK-3000, MK-4000 and MK-6000.
  • Canoga Mixers: FOB factory for Canoga Products.
  • General Freight Terms: Orders shipped to Hawaii, Alaska or outside the continental United States will be charged for all freight and handling fees. Charges for residential delivery, lift gate, signature required, etc. are extra, which are billed separately as a handling fee. When the customer requests expedited transportation, MK will bill the customer the difference.

All risk, loss or damage shall be upon the Distributor after delivery to the carrier. We reserve the right to ship in the most economical way. Any claims for packing shortages must be made within 30 days. Claims for shipping damage or loss must be made with the carrier.

DROP SHIP FREIGHT POLICY

  • General Freight Policy: MK Diamond will prepay freight (ground shipment) for a single order of least $3,000 value (comprised of equipment, diamond blades and/or parts/accessories) to one location within the continental United States. There is a $15.00 fee for package handling.
  • Equipment: For an equipment order greater than $1,500 and less than $3,000, a nominal freight charge will be assigned. A nominal freight charge will be prepaid and added to the invoice, based on the model of equipment purchased. The equipment order may include diamond blades and/or parts/ accessories to achieve the freight minimum.
  • Equipment: For an equipment order less than $1,500, freight will be prepaid and added to the invoice.
  • Diamond Blades: MK Diamond will prepay freight (a single ground parcel shipment only) for a single diamond blade order of at least $500 value, to one location within the continental United States. For all other diamond blade orders, freight is prepaid and added to the invoice.
  • Parts, Accessories and Miscellaneous Items: Freight is prepaid and added to the invoice.
  • Block Saws: FOB factory for MK-5000 series block saws.
  • Large Concrete Saws: FOB factory for MK-3000, MK-4000 and MK-6000.
  • Canoga Mixers: FOB factory for Canoga Products.
  • General Freight Terms: Orders shipped to Hawaii, Alaska or outside the continental United States will be charged for all freight and handling fees. LTL Shipments: Charges for LTL residential delivery, lift gate, signature required, etc. are extra, which are billed separately as a handling fee.

All risk, loss or damage shall be upon the Distributor after delivery to the carrier. We reserve the right to ship in the most economical way. Any claims for packing shortages must be made within 30 days. Claims for shipping damage or loss must be made with the carrier.

ORDERING INFORMATION
You may order MK Diamond products through your local MK Diamond distributor or, you may order direct from MK Diamond. NOTE: Standard orders are $50.00 or more when ordering direct from MK Diamond. A $6.00 charge will be added to orders having a net billing value under $50.00. A nominal handling fee of $5.00 may apply to some orders.

PARTS ORDERING
When ordering direct from MK Diamond, please have the following information ready before calling:

  • Model Number of the saw
  • The Serial Number of the saw
  • Where the saw was purchased and when
  • The Part Number for the part(s) being ordered
  • The Part Description for the part(s) being ordered

All parts may be ordered by calling toll free to – 800 421-5830 or 310 539-5221 and asking for Customer Service. For technical questions, call – 800 474-5594.

PAYMENT
Terms are Net 30 days. MK Diamond Products may offset any amounts owed by a Distributor to MK Diamond Products against amounts owed by MK Diamond Products to such Distributor. All accounts not paid in accordance with these terms will be assessed a service fee at the maximum amount permitted by law, not to exceed 1-1/2% per month. In addition, the Distributor shall be liable for all costs and deficiencies that may result from the repossession and or resale of products. Payment terms are governed by invoice date; not by the date of receipt of material or invoice.

PRICING REBATES AND SPECIFICATIONS
MK Diamond Products reserves the right to change the construction, specifications, prices, discounts, rebates, and terms of same of its products without obligation as to products previously shipped or sold. Refunds or rebates will not be made on distributor's shelf stock due to price decreases.

RETURNED MERCHANDISE
To expedite the service relative to the return of a product, all requests must be in writing. Contact MK Diamond Customer Service at 800 421-5830 or 310 539-5221, to request a “Return Authorization Request Form." Items must have been purchased within the previous twelve (12) months.

You will need the following information to complete the form:

  • Model Number of the saw
  • Serial Number of the saw
  • Location of where the saw was purchased
  • Date the saw was purchased

Return the authorization form to MK Diamond Products. Allow three to five business days for a response, at which time a Return Goods Authorization (RGA) number will be issued for your return. Refer to the equipment owner’s manual for packaging instructions. Ensure the RGA number is on the outside of the returned package. Ensure your item(s) are prepaid to the destination.

ACCEPTANCE OF ORDERS
All orders are subject to acceptance by MK Diamond Products and shall be binding on MK Diamond Products only upon written acceptance or by shipment. MK DIAMOND Distribution Sales Policy

CANCELLATIONS
Cancellation of unshipped or partially shipped orders will result in a charge back to the Distributor if the resulting order no longer meets the quantity and freight requirements at which the original order was discounted.

SPECIAL PRODUCTS
A Distributor may not quote price or delivery on any product not listed as “standard” in MK Diamond Products’ current catalog. All specifications of products other than “standard” shall be forwarded to MK Diamond Products. If orders for special products are accepted, they are not subject to cancellation. MK Diamond Products is not responsible for any commitment or specifications not presented for approval.

GOVERNMENT BUSINESS
MK Diamond Products reserves the right to quote and sell direct on requirements for any government agency or the United States federal government.

O.E.M. BUSINESS
MK Diamond reserves the right to quote and sell direct to any firm using standard or special MK Diamond Products as an Original Equipment Manufacturer.

MK DIAMOND PRODUCTS RESERVES THE RIGHT TO CHANGE AND/OR MODIFY PRODUCTS, SPECIFICATIONS, PART NUMBERS AND PRICES WITHOUT NOTICE.